Transformation and digital enablement of Canada’s largest transportation agency
The Opportunity
Modernizing Contract Management for Provincial Highways
The Ontario Ministry of Transportation (MTO) is a provincial ministry of the Government of Ontario responsible for managing and overseeing transportation infrastructure and related services across the province. With oversight of 16,525 kilometers of provincial highways, 10.4 million vehicle registrations, and 8.5 million driving licenses, the MTO is integral to keeping Ontario moving safely and efficiently. MTO’s 2024-2025 budget includes $26.2 billion in capital investment for transportation, including $10.7 billion for public transit, which will support GO Transit service increases and the Ontario Line. Through its diverse portfolio and innovative approaches, the Ontario Ministry of Transportation continues to play a vital role in shaping the province's transportation landscape and supporting its growing population.
MTO was looking to transform its construction management practices to streamline their capabilities in managing post-award contract information for construction, maintenance, and engineering. The solution would incorporate all project management processes within a single integrated Contract Management System (CMS), enabling the unification of policies, tools, and techniques that will provide comprehensive governance and oversight over all aspects of contract development, delivery, and collaboration between stakeholders, and monitoring of the contract types under the MTO’s mandate.
The Solution
Implementing a Next-Generation Contract Management System
To meet the project objectives, a comprehensive 12-month project was undertaken to design and launch the MTO Contract Management System (CMS), powered by the Kahua platform. This initiative involved several key components, including solution architecture, business process refinement, integration with MTO’s core systems, and data migration from the legacy CMS solution. The project team worked closely with MTO to implement over 150 business processes supporting eight different contract types. This project scope ensured that the new system would cover all aspects of MTO's contract management needs. Additionally, the project included a crucial data migration component, transferring essential information from legacy systems to the new platform.
The Impact
Transforming Project Management and Contract Oversight
The implementation of the Kahua-powered CMS for MTO resulted in a transformative impact across the organization. Processes were streamlined and standardized across all departments, significantly enhancing user experience through improved functionality and leading practices. A new Change Management process, based on Superset’s accelerator, was introduced, providing a centralized and accurate project and contract reporting.
Key progress reporting processes and material inspection functionalities were successfully implemented, allowing MTO to manage quantities of installed material and labor in the field. The Claims Group experienced a complete operational transformation, enabling collaborative claim resolution between MTO and their vendors. The implementation of Indigenous Participation vendor reporting and Service Provider Performance Appraisal processes enhanced MTO's ability to manage and evaluate vendor performance effectively.
Kahua implementation was lunched on schedule, providing MTO with a scalable and future-proof solution that allows for additional cost processes without rework of existing functions. The success of this project demonstrates the potential for similar transformations in other organizations dealing with complex project and contract management challenges. By leveraging modern technology and implementing best practices, MTO has set a new standard for efficient and effective contract management in the public sector.
“Superset’s team was instrumental in our project’s success, demonstrating a combination of deep business understanding and technical expertise. Their commitment to helping us solve our unique challenges, delivery accountability and investment in our long-term success was critical in achieving our objectives.”